E-store terms of use
DEFINITIONS
Seller – SIA “STANIS”, company established and operating in accordance with laws of the Republic of Latvia, registration number 40003150678, registered office address Tērbatas 50-1, Rīga, LV-1011, Republic of Latvia, VAT code LV40003150678.
Buyer – a natural person or legal entity purchasing goods and services at the Web store or using the Web store who has reached the age of 18, is planning to purchase goods or services from SIA “STANIS”.
Web Store – electronic SIA “STANIS” Web store accessible online at www.leecooper.lv.
Purchase – Sale Agreement – agreement on the purchase – sale of goods concluded by the Buyer and the Seller in accordance with the Rules of Purchase – Sale of Goods of the Web store.
Pickup point – point of issue (pick-up) of goods owned by SIA “STANIS”.
Rules – these rules on distant purchase – sale of goods laying down the rights and duties of the Buyer and the Seller, conditions of purchase of goods and services offered by the Seller and of payment therefor, procedure of delivery and return of goods and services, liability of the parties and other provisions related to the purchase – sale of goods and services at the Web store.
GENERAL PROVISIONS
- These Rules shall be a binding legal document establishing mutual rights, obligations and liability of the Buyer and the Seller, as well as other provisions related to the sale - purchase of goods and services offered by the Seller, when purchasing goods or services at the Web store.
- The Buyer may purchase goods and services at the Web store only having accepted the Rules. After the Buyer confirms having read the Rules, he/she undertakes to comply therewith and to execute them. By purchasing goods and services at the Web store, the Buyer agrees with the application of the Rules and confirms that he/she has understood them. If the Buyer did not read and / or understand the Rules or disagreed with them, he/she cannot purchase goods and services at the Web store.
- The Seller shall have the right to amend the Rules. Amendments to the Rules shall take effect after they are published at the Web store. If the Buyer uses the Web store in any way after the publication of amendments to the Rules, he/she shall be considered to have agreed with all amendments to the Rules.
- The term “Goods” used hereinafter in the Rules shall cover both goods and services, unless explicitly stated or the context dictates otherwise.
- All pictures and texts shown on www.leecooper.lv are protected by Law of Copyright. All rights reserved by SIA “STANIS”. Using any data without permission is not allowed.
ENTERING INTO THE PURCHASE – SALE AGREEMENT
- Registered Buyers only can purchase goods at the Web store. Before registering, the Buyer shall also read the Web store’s Privacy Policy. After the Buyer registers with the Web store, he/she shall be considered to have familiarized himself with the Privacy Policy.
- Buyers shall register by completing the registration form and providing the necessary data therein (hereinafter - Registration Data). Buyers themselves shall be responsible for the correctness, secrecy and (or) preservation of the Registration Data.
- In order to purchase goods, the Buyer shall place an order at the Web store by completing an electronic order form.
- A Purchase – Sale Agreement shall be concluded for each order of the Buyer.
- A Purchase – Sale Agreement shall be considered concluded by the Buyer and the Seller when the Buyer:
submits an order and forms a basket of goods following the instructions of the Seller, and specifies his/her delivery address or the method of collection of the goods;
• confirms that he/she has read the Rules, chooses the method of payment and pays for the order;
• the Seller confirms the Buyer’s order by displaying and / or sending order information and confirmation message (by e-mail and / or by phone).
In cases where the Buyer disagrees with all or some of the Rules, he/she shall not be able to order goods. - Before concluding Purchase – Sale Agreement, the Seller may also send to the Buyer other intermediate approvals, for example confirmation of the received payment, etc.
- The Purchase – Sale Agreement shall be valid until fulfilment of the obligations under this agreement. The Purchase – Sale Agreement shall be considered fulfilled after the goods are transferred to the Buyer in accordance with the procedure laid down in the Rules and laws of the Republic of Latvia.
- Having confirmed a Buyer’s order, the Buyer undertakes to pay the price of goods and to accept the goods ordered at the Web store.
- The Seller may not confirm a Buyer’s order, if the Buyer fails to fulfil all the conditions of the order of goods, the Seller does not have the product, which the Buyer wants to buy, the Buyer failed to confirm his/her agreement with the Rules, the Seller believes that the Buyer is engaged in wholesale purchases, and / or for other reasons which can be disclosed to the Buyer individually.
MAKING AND RECEIVING AN ORDER
- By placing an order in the online store, the Buyer confirms that he has read the description of the selected product and / or service, and it meets the requirements and needs put forward by the Buyer.
- The buyer undertakes at the time of making the purchase to indicate the exact personal data necessary to complete the order, the delivery address of the order and contact information. In the event that inaccurate data is provided, order fulfillment is not guaranteed.
PRICES
- All prices displayed in the E-store are in Euros and are inclusive of value added tax.
- The prices of the Products and the discounts may differ from the selection, prices and discounts offered at the retail stores of the Company.
PRODUCTS
- As a rule, the Products displayed in the E-store are available in the warehouse/at the Seller’s stores. The availability of the above mentioned Products cannot be guaranteed as it may be misleading due to potential technical software problems.
- If the Customer places an order but the Seller does not hold the product ordered, the E-store is unable to fulfill the order. In such cases, the amount of the purchase price shall be immediately refunded to the Customer as soon as the unavailability of the product becomes known.
- The photos of the Products displayed in the E-store are illustrative and may unintentionally slightly differ from the actual appearance of the Products.
PURCHASING
- The Customer shall select a desired Product in the E-store and add it to the Shopping Cart by clicking on the button “Add to bag”.
- To place the order, the Customer shall proceed to the Shopping Cart page: having selected shopping cart from the menu bar, click on the button “Checkout”, after which the Customer shall be redirected to the page for placing the order.
- On the checkout page, the Buyer can make a purchase as a registered user who is a member of the loyalty program and receive an additional discount on their order or purchase an order as a guest. If the Buyer has chosen to purchase the goods as a guest, then registration is not required. Having entered the required information and checked the accuracy of given information, the Customer shall confirm the order by clicking “Place an order”. This operation shall confirm the order and the order shall be sent to the Seller.
- The Customer shall immediately pay for the Product through a link to an online bank and confirm the payment to the Seller by clicking on the button “Return to the merchant”.
- When the Product has been paid for, the E-store shall send an order confirmation to the Customer’s e-mail address.
- Upon placing an order, the Customer shall enter correct information required for fulfilling the order.
- The Seller shall not be liable for inability to fulfil an order due to incorrect information entered by the Customer upon placing an order or any consequences arising therefrom.
- The Seller has the right to refuse to fill the order if there is a doubt the data presented to the Seller is incorrect or if the conduct is not in accordance with good practice.
- The Seller has the right to refuse to fill the order by notifying the Customer through e-mail with the reason for the waiver. If the Seller is refusing to fill the order, the Customer will be refunded the cost of the order. The refund shall be transferred to the same bank account which was used by the Customer to pay for the order.
DELIVERY
- The Customer can choose between various methods for delivery of the Product. The delivery time of the Product depends on the postal service selected by the Customer.
- In the case of selecting Omniva or Venipak parcel terminal as the delivery method, the Product shall arrive at the parcel terminal selected by the Customer within 5 working days after the date on which the order confirmation is sent to the Customer’s e-mail address.
The Customer shall be notified of arrival of the Product at the parcel terminal by SMS and e-mail, which shall include the code for opening the door and the location of the parcel terminal. The Product shall be stored in the parcel terminal for 7 calendar days. After expiry of the above mentioned period, the Product shall be returned to the E-store. In the event of the Customer’s failure to pick up the Product within the above mentioned period, the Customer shall be required to cover the expenses related to repeated delivery of the Product. - The Customer shall store the SMS specified in article 2 until the end of the 14-day return period. If necessary, the Customer can replace or return the Product by using the return/door code provided in the SMS and e-mail.
- In the case of selecting Courier as the delivery method, the Product shall arrive at the address specified by the Customer within 5 working days from the date on which the order confirmation is sent to the Customer’s e-mail address. A courier shall contact the Customer by phone and coordinate a suitable time for delivery. In the case of an unsuccessful delivery attempt, the parcel shall be stored at the post office of the Customer’s place of residence and the Customer shall be sent a notice regarding arrival of the parcel by an e-mail to the Customer’s e-mail address or by a non-priority letter to the Customer’s mailbox. The product shall be stored at the post office for 14 calendar days. In the event of the Customer’s failure to pick up the Product within the above mentioned period, the Customer shall be required to cover the expenses related to repeated delivery of the Product.
- If an order is placed by the Customer during a weekend (between 1:00 p.m. on Friday and 10:00 a.m. on Monday) or on a public holiday, the period of 5 working days shall commence at 10:00 a.m. on the first working day after the weekend or public holiday.
- Prior to placing an order, the Customer shall check the accuracy of the contact details entered to prevent any delays or misunderstandings in delivery of the Product. The Seller shall not be held liable for any delays or misunderstandings arising in the course of delivery of the Product if the delay or misunderstanding is caused by inaccurate or incorrect details entered by the Customer upon placing the order.
- In the event of the Product failing to reach the Customer in a good condition and in a closed package, the Customer shall notify the E-store by sending an e-mail to the address info@leecooper.lv.
PICK UP, STORAGE AND WAREHOUSING OF GOODS
- If the Buyer does not order the goods delivery service, the Buyer can pick up the ordered goods free of charge at the Pickup point. When placing an order, the Buyer shall choose the Pickup point for picking up the ordered goods.
- When the ordered Goods are ready for receipt, the Buyer receives a confirmation message that it is possible to pick up these Goods. Upon arrival to pick up the ordered Goods at the Pickup Point, the Buyer must present to the Seller's representative a valid identity document (ID card or passport), as well as an order confirmation message sent electronically by the Seller to the Buyer. If the Buyer is unable to present the said documents, the Seller's representative has the right to refuse to issue the goods to the Buyer.
- The Buyer receives the ordered Goods not later than 3 (three) days after the Seller electronically informs the Buyer that the Goods are ready for pick up.
- After the Buyer picks up the Goods, they shall be considered to have been handed over (delivered) to the Buyer.
- If the Buyer does not pick up the ordered Goods within 3 days after being informed about the readiness of the ordered Goods for pickup, the Buyer is obliged to cover the Seller's storage costs of 1.5 € for each calendar day for al remaining goods.
- The Buyer is obliged to pay the fee for storing the goods before receiving from the Pickup Point.
RETURNING AND REPLACEMENT OF ORDERS
- The Customer shall have the right to withdraw from the order without providing a reason within 14 days and have the Product/Products ordered replaced or return the Product/Products. This 14-day period shall commence at the moment when the Customer receives the order.
- In order to return a Product, the Customer shall submit an application for withdrawing from the purchase within 14 days after receiving the Product. Please add filled in return paper inside the package with returned items.
Add filled in return form inside returned pack together with returned Products
Replacements or returns shall only be accepted with a filled-in return paper.
The form for returning/replacement of Products can be found HERE.
- The Customer shall return the goods within 14 days after submitting the application or submit a document confirming handing over of the goods to a logistics company within the above mentioned period. The merchant shall have the right to withhold any refunds until the item, which constitutes the object of the Contract, has been received.
- Replaced or returned Products may not be damaged or bear signs of being worn; the Product shall be returned in original packaging with all original labels attached to the Product. If the condition of a returned item has deteriorated, the Customer shall only be held liable for a decline in the value of the item caused as a result of using the item if the item has been used in a manner which is not required for verifying the nature, features or functionality of the item. In order to verify the nature, features or functionality of an item, the Customer should only handle and use the item in a manner which would be normally permissible in a store.
- It is not allowed to return underwear or other hygiene products.
- The Customer shall always open a Product’s packaging carefully, without causing any damage. If packaging cannot be opened without damaging the packaging, the Customer shall not be required to return the Product in the original packaging.
- The Buyer may return the Order to one of the Seller's retail stores mentioned below:
- Lee Cooper veikals, TC Spice, B ieeja, 1. stāvs, Lielirbes iela 29, Zemgales priekšpilsēta, Rīga, LV-1046
- Matīsa iela 20, Centra rajons, Rīga, LV-1001
- Lee Cooper veikals, Rīgas iela 38, Daugavpils, LV-5401
The Customer has to fill in the return form and return the Order with the filled form. Otherwise the Seller will not accept the Order. The customer attendants of these stores shall forward the returned Product to the E-store, where the procedure of replacement or returning of the Product/Products shall be performed. The returned Product shall reach the E-store within 5 working days. The Product can be returned to stores mentioned above free of charge. But retail stores do not refund the amount of the purchase.
Replacement products cannot be selected from regular stores or shall these stores refund the purchase price. The replacement or returning procedure of the Product/Products shall only be performed by the SIA “STANIS” E-store.
- If the Customer has selected Omniva parcel terminal as the delivery method, the Product can be replaced or returned through the parcel terminal by using the return/door code included in the initial SMS and e-mail. Returning goods by using a return code is free of charge and the return shall reach the E-store within 3 working days.
- In the event that the Courier was chosen as the type of delivery, the Order can be exchanged or returned by returning it to one of these stores:
- Lee Cooper veikals, TC Spice, B ieeja, 1. stāvs, Lielirbes iela 29, Zemgales priekšpilsēta, Rīga, LV-1046
- Matīsa iela 20, Centra rajons, Rīga, LV-1001
- Lee Cooper veikals, Rīgas iela 38, Daugavpils, LV-5401
or Omniva parcel machine.
- The exchanged goods are delivered to the client within 7 days from the day we received the package. The first exchange of goods through Omniva is free for the customer. Starting from the second exchange, the customer pays the postage.
- Products can only be replaced with another size of the same product.
- The Buyer will be able to receive money for the goods and for the paid delivery within 14 days after the goods are returned to the Seller. The refund shall be transferred to the same bank account which was used by the Customer to pay for the returned Order.
- The Buyer will receive money for the goods and for the paid delivery after the goods are returned to the Seller. If Buyer returns only part of the purchased Goods, the shipping charges will not be refunded. The money will be refunded to the bank account from which the purchase was made. If the payment for the Goods was made by a payment card, the money will be returned to the same card the payment was made from.
- The refund shall be received on the Customer’s bank account on the following banking day at the latest. If the Order was paid for by credit card, arrival of the refund shall depend on the terms and conditions of the Customer’s bank.
- If the Seller notices a long-term pattern of unreasonable return activity, the Seller has the right to deactivate the Customer's account. Unreasonable return practices include ordering and returning products in unusual quantities, repeated returns of damaged products, and returning worn products. If, in the Customer's opinion, the Customer's account has been deactivated unreasonably, the Customer may contact the customer support and ask the Seller to reconsider the decision to deactivate the account.
- The Seller shall not be considered to have violated conditions of return of money, if he/she is unable make a transfer at the fault of the Buyer (delayed return of goods, inaccurate data, etc.).
IABILITY OF THE PARTIES
- The Buyer shall be liable for the correctness of the Registration Data. If the Buyer fails to provide accurate Registration Data and / or to update them in a timely manner, the Seller shall not be liable for resulting consequences.
- The Buyer shall be liable for transferring the Registration Data to third parties. If a third person uses the services provided by the Web store or purchases goods or services at the Web store having logged in to the Web store using the Buyer’s login data, the Seller shall consider this person the Buyer, and the Buyer shall be liable for all the obligations arising therefrom.
- The Seller shall be exempted from any liability in cases where losses arise due to the fact that the Buyer failed to read the Rules and/or the Purchase – Sale Agreement despite the Seller's recommendation and his/her duty to do so, even though he/she was provided with such a possibility.
- The Seller shall be liable for malfunctioning of the Web store and the resulting direct losses or damage incurred by the Buyer or third persons, if they formed by deliberate actions of the Seller.
- If the Seller’s Web store has links to websites of other companies, institutions, organizations or persons, the Seller shall not be liable for information contained therein or activities carried out, it shall not supervise over or control those websites, and shall not represent those companies or individuals.
- In case of damage, the guilty party shall reimburse the other party’s direct losses only.
- The Seller shall not be liable for a default on the Purchase – Sale Agreement and/or a failure to deliver goods or late delivery of goods, where this happened at the fault of third persons, or for circumstances, which the Seller could not control or reasonably foresee at the time of conclusion of the Purchase – Sale Agreement, and could not prevent the occurrence of these circumstances or their consequences (force majeure). Where the said circumstances last longer than 1 (one) month, the parties may terminate the Purchase – Sale Agreement by their mutual agreement.
PRIVACY POLICY
- The Customer shall grant the Seller explicit and informed consent for processing the Customer’s personal data.
- Any personal data disclosed to the Seller shall be entered into the customer register and used for providing the sales service and for offering goods to the Customer.
- The Seller shall store the Customer’s contact details entered by the Customer in the course of making purchases and information about the purchases made. This information shall be treated as confidential and processed in conformity with the Personal Data Protection Act. The personal data which are required for delivery of the Products to the Customer shall be disclosed to the company providing the courier service.
- The Seller may only use the Customer’s personal data for sending special offers and information about campaigns to the Customer by e-mail and only with the Customer’s consent.
- The data communication between the Customer and banks and the Card Centre of Banks is encrypted, which ensures security of the Customer’s personal data and bank details.
Payments are made outside of the environment of the E-store, in the secure payment environment of the selected bank or service provider. The E-store shall not have access to the Customer’s bank details or credit card details.
The personal data shall be processed by SIA “STANIS”.
TERMS AND CONDITIONS OF USE AND AMENDEMENT THEREOF
- By registering with the E-store or purchasing Products, the Customer shall consent to the terms and conditions of use of the E-store and shall undertake to follow the terms and conditions.
- The sales contract between the Seller and the Customer shall become valid from the moment of receipt of the purchase price on the Seller’s bank account.
- The Seller shall have the right to make amendments to the terms and conditions of use of the E-store and the prices of the Products. Notices concerning such amendments shall be published in the E-store environment. The terms and conditions and prices valid at the time of concluding a transaction shall apply to the transactions.
- The Seller shall have the right to withdraw from fulfilling an order if the price of a Product displayed in the E-store at the time of placing the order was incorrect due to a technical error.
DISCOUNT AND PROMOTIONS
- The Seller may initiate various promotions or apply discounts at the Web store at its own initiative. Discounts and promotions at the Web store shall not have to necessarily be the same as those applied in the physical store of the Seller.
- Detailed information related to discounts or promotions shall be available at the Web store during a specific promotion or discount period.
- SIA “STANIS” loyalty programme terms and conditions shall be available online at: Loyalty programme Lee Cooper Friends
- When the Buyer purchases goods for which the Seller offers a certain discount or a gift, and then takes advantage of his right to return goods, the Buyer shall be returned solely the amount of money, which he actually paid for the goods.
- The Seller shall have the right to unilaterally, without a separate notice, change conditions of promotions or discounts, or to cancel them altogether. Any changes or cancellations in the procedure of application of promotions and discounts shall be valid from the moment of their publication.
OTHER TERMS AND CONDITIONS
- Any disputes between the Customer and the Seller shall be settled by negotiations.
- If the Seller has refused to solve the Consumer’s complaint or the Consumer is not satisfied with the solutions offered by the Seller and finds that his or her rights have been violated or interests damaged the Buyer may submit requests and / or a complaints regarding the goods or services purchased at the Web store with the Consumer Rights Protection Centre.
Customer support
- To exchange information, the Seller contacts the Buyer using the Buyer's e-mail address, postal address or phone number.
- In case of questions or disagreements, the Buyer contacts the Seller using the e-mail: info@leecooper.lv.